Comcast Business Awards Submission: Franchise View

Increased Efficiency and Oversight through Controlled, Filtered Access

Comcast Business has increased satisfaction and productivity for their valued, enterprise-level customers through the first-in-class Franchise View for Enterprise Customers; a tailored, secure, and deeply-filtered portal which empowers franchise owners and managers at all levels to access service and equipment solutions while supporting oversight and control at the corporate level.

The Challenge: Existing Comcast Business Enterprise customers had to handle all self-service management tasks at the corporate level because of the security risks and communications issues that would be caused by giving franchise owners access to the enterprise self-service portal. This created inefficiencies in cost, time, and resourcing.

The Solution: In direct response to customer requests, Comcast Business has developed a hierarchical framework which empowers corporate-level users to set rules and permissions for franchise owners through a controlled set of data, giving them the freedom to access quick and efficient solutions within their own tier and co-branded sites. The exclusive capability extends beyond managed help desk tickets and problem solving to additional installations, services, and reporting tools, resulting in a streamlined workflow and expanded efficiency and productivity at all levels.

Comcast Franchise View encompasses the Comcast Business brand pillars of being Practical (maximizing efficiency through comprehensive yet secure admin access), Personal (products built from a deep and dynamic understanding of enterprise customer needs and risks), and Bold (game-changing experiences that afford greater control while also expanding access for managers down the chain). In this way, Comcast is fulfilling the promise of being future forward and powering the possibilities of business owners, helping to keep them productive, efficient, and safe.